FAQ & Manual

You can send newsletters to all customers who subscribed. A Newsletter, as other e-mails, consists of 2 parts: A HTML newsletter and a text newsletter.

Since version 4 the OXID eShop is highly search engine optimized, including the setup of the templates, meaningful usage of HTML tags and optimized URLs. Detailed information is available on the search engine optimization overview page.

Several types of content are managed on the CMS pages: customer information, e-mails, texts that are used in particular areas of the eShop, etc. You can find out where this content is displayed in Content of CMS pages.

Most texts are located in the CMS pages: There you can adapt all e-mails and much customer information (e.g. the General Terms and Conditions, the greeting text on the homepage and much more). You will find the CMS pages in Customer Info -> CMS Pages.

In OXID eShop, you can set up coupons. Users can redeem these coupons in the shopping cart by entering the coupon number.

During the ordering process, users can choose how they want to pay for the order: a payment method can be selected in ordering step 3.

Payment methods are managed under Shop Settings -> Payment Methods. Here, new payment methods can be set up and existing payment methods can be edited.

Under Administer Users -> Users you can manage all users who are set up in your eShop.

In OXID eShop you have many options for setting up discounts. You can discount only certain products, set up discounts only for certain users, and much more.

You can set up various shipping methods in OXID eShop. These include shipping by post, UPS, or DHL, for example. Different shipping costs can be set up for each shipping method.

Shipping costs are specified using shipping cost rules. The shipping costs are calculated from the shipping cost rules. The manner in which the shipping costs are calculated is explained in How the shipping cost calculation works.