Support and maintenance contract

Reach for a high level of service with guaranteed reaction and reply times and get all available updates and upgrades thrown in!

Support for OXID eShop Enterprise Edition (EE)


The steady success of your enterprise eCommerce project takes center stage. As enterprise support customer you have the advatages of a individual service. Together with you we discuss a support and subscription agreement that fits your needs. Contact us today

Support forr OXID eShop Professional Edition (PE)


Basic Advanced Professional

Access to Patches, Updates and Upgrades

 J J J

Tickets to E-Mail Support (out of that max. developer tickets)

 24 (4) 72 (24) 240 (60)

Additional packages on request

 J J J

Access to documentation and online help system (FAQ)

 J J J

Discount on OXID Academy

 15%1 15%1 15%1

Newsletter Subscription

 J J J

Phone Support (Monday - Friday)2

 - 9:00am - 6:00pm 9:00am - 6:00pm

Max. reaction time (in hours)3

- Error class 1

 4 2 2

- Error class 2

 8 6 6

- Error class 3

 14 12 12

Reduction of reaction and answer times and
Phone Support 8:00am - 9:00pm2

 - possible
(add. 100 €)		 possible
(add. 100 €)

Pice

 59 € 199 € 399 €

1 This discount cannot be combined with other discounts.

2 No phone support on public holidays in Baden-Württemberg.

3 The reaction time it the timespan beginning with the arrival of a support request (ticket) and ending with the first contact of an OXID contact person. If possible the request will be solved during the first contact. Contact will be made via phone or eMail.

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