Our agreement types – tailor-made for your business model
We offer you a range of different software maintenance and support agreements. In this way we allow you to select the type of agreement that best suits your business model.
Furthermore, by entering into an OXID software maintenance and support agreement, you secure entitlements to updates and upgrades, as well as the license rights to use the latest version of OXID eShop. This means that you can expand your OXID eShop at all times with the latest functionalities and features, and you have all security-related and legal issues covered. You can thus optimally meet the constantly growing demands of the market and ensure that you stay competitive.
You have the choice of the following agreement types:
Professional
Scope:
- Access to patches, updates and upgrades
- E-mail support inclusive of 240 tickets (of which a maximum 60 developer tickets)
- Telephone support (Monday to Friday, 9.00 a.m. to 6.00 p.m.)
- Add-on packages (10 user tickets) available on request
- Access to documentation and online help (FAQs)
- 15% discount at the OXID Academy
- Newsletter subscription
- Faster reaction and response times and telephone support from 8.00 a.m. to 9.00 p.m. by upgrading to Professional Plus
Recommended for clients
- With high turnover targets
- With several sub-shops
- With international market presence
- Who require telephone support
Standard
Scope:
- Access to patches, updates and upgrades
- E-mail support inclusive of 72 tickets (of which a maximum 24 developer tickets)
- Telephone support (Monday to Friday, 9.00 a.m. to 6.00 p.m.)
- Add-on packages (10 user tickets) available on request
- Access to documentation and online help (FAQs)
- 15% discount at the OXID Academy
- Newsletter subscription
- Faster reaction and response times and telephone support from 8.00 a.m. to 9.00 p.m. by upgrading to Standard Plus
Recommended for clients
- With medium-level turnover targets
- Who require telephone support
- Without in-depth shop knowledge
- Without their own resources
Basic
Scope:
- Access to patches, updates and upgrades
- E-mail support inclusive of 24 tickets (of which a maximum 4 developer tickets)
- Add-on packages (10 user tickets) available on request
- Access to documentation and online help (FAQs)
- 15% discount at the OXID Academy
- Newsletter subscription
- Software maintenance and support
Recommended for clients
- Who mainly require update and upgrade rights
- With low turnover
- Wth very good shop knowledge
- With their own resources
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