Software maintenance and support
Secure a high service level with guaranteed reaction and response times and inclusive of all available updates and upgrades.
You can choose the personal service portfolio that best suits your business model. The spectrum of agreement types ranges from Basic level for smaller e-commerce projects through to Professional Plus level for the highest demands in the enterprise sector.
The conclusion of a software maintenance and support agreement is only available to the owners of OXID eShop Enterprise or Professional Edition, and forms an obligatory part of the license.
Support for OXID eShop Enterprise Edition (EE)
The lasting success of your enterprise e-commerce project is central for us. As an enterprise support client, you enjoy the advantages of one-on-one customer care. In consultation with you, we will draw up a software maintenance and support agreement that is tailored to meet your needs.
Support for OXID eShop Professional Edition (PE)
As an OXID eShop Professional Edition user, you may choose a software maintenance and support agreement that is modified to your personal requirements. In this way you secure all available updates and upgrades, and are entitled to technical support.