Our service & support

speaks your language

Concentrate on your online turnover

We’ll take care of everything else

OXID Support is there for you when you need it. Get individual service with guaranteed reaction and response times. Flexibly according to the agreement. Straight from the manufacturer! Choose the service portfolio that suits you best. From a standard agreement to service scope for high requirements in the enterprise segment. Which licence agreement suits you? Ask us.

I want to find out more!

What makes OXID Support different

Maintenance

You conclude a service and support agreement and have access to all future OXID eShop versions. Your online trade will stay up to date with regular improvements, new patches, updates and upgrades

Long-term support

In addition to regular patches for the latest shop version, we also look after older versions for enterprise customers with the corresponding SLA. This ensures that your online business will run error-free over a long period.

Support account manager

Your personal contacts will be by your side. They will professionally advise you on all technical issues and regularly push ahead cooperation with you.

High availability

High availability, quick reactions and solutions. They are a matter of course for us. Depending on the service level, we will assure you contractually agreed response times.

Telephone support

With our software service and support agreements with telephone support, you have a direct line to our help desk. Professional advice at all times.

Documentation

You get access to our online documentation and will be regularly informed about the further development of the OXID eShop.

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