social media crosschannel

From online to mobile and from social to stationary

Tomorrow's retail trading available through every channel

Ever since the customer journey stopped proceeding in a straight line, online retailers have had to develop new concepts to be present on the customer's channel of choice at all times. Omnichannel is the magic word that leads to greater customer retention and higher conversion rates. The networked and future-oriented OXID platform is designed for meshing to cover every aspect of the omnichannel strategy.

 

Your benefits at a glance

  • Higher conversion rates through cross-channel contact points
  • Growth generation through synergy effects
  • Tailor-made customer service thanks to central customer data management
  • Integration of in-store solutions for more sales in stationary outlets and greater customer retention
  • Simple integration of native apps for iOS and Android as well as system-independent templates optimized for mobile use

 

 

Increase sales. Increase customer retention. Optimize costs.

The gapless interplay between every channel is decisive when it comes to implementing a customer-oriented omnichannel strategy. The OXID platform shop system offers every component you need for a successful e-commerce business plus extension options for integrating additional modules.

Customers can, for instance, receive emails about your latest offers, research your online shop, arrange an appointment with a customer consultant by mobile phone, test a product at your retail premises and receive a credit for their purchase in their customer account.

You can integrate your omnichannel concept seamlessly with third-party applications such as ERP, CMS, PIM or CRM, where it can help avoid errors and contribute towards streamlining your business processes.

The OXID Commercial Open Source Model gives you the investment certainty you need. The source code included in delivery enables you to make customized changes either yourself or with the help of OXID's Professional Services team.

 

Omnichannel Success Stories:

We are glad to advice you with further information on Omnichannel Commerce with the OXID Platform. Please contact us via the form below or call us at +49 761 36889-0

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