GROB-WERKE: First-class service with the GROB4CARE spare parts store
How GROB-WERKE built an exclusive service and maintenance portal with a B2B spare parts store for their customers with OXID eShop and SAP integration
At a glance
The key points of this case study
Situation
GROB-WERKE, technology and market leader in mechanical engineering with over 90 years of history, wanted to elevate their B2B customer service with an exclusive digital spare parts store and maintenance portal.
Challenge
Building a personalized B2B platform with SAP integration, parts catalog with exploded view drawings, live queries for stock levels and prices, and individual configurability for diverse customer structures.
Solution
OXID eShop with SAP integration via OXID4SAP by PROCLANE, personalized customer store, bill of materials structure, approval workflows, OCI integration and hot-spot function – implemented by the project team with digital agency FDI.
Result
Exclusive B2B portal GROB4CARE with binding real-time information on availability and pricing, significant time savings and fewer incorrect orders.
About the customer
Industry
Mechanical engineering & automotive
Location
Mindelheim, Germany
Company size
Approx. 6,600 employees, over €1.5 billion in revenue
Company profile
GROB-WERKE has been operating as a globally active family business in the development and manufacturing of systems and machine tools for over 90 years. Their customers include the most renowned automobile manufacturers, their suppliers and companies from a wide range of industries. With production plants in Germany, USA, Brazil, China and Italy as well as worldwide service and sales offices, the company is internationally positioned.
The challenge
Reading the signs of the times, GROB-WERKE launched GROB4CARE: a service and maintenance portal with a B2B spare parts store, exclusively for GROB customers.
Data structure had to be prepared and supplemented for e-commerce processes
Each customer must see only the products and services relevant to them in the store
Extremely high requirements from product and process complexity in mechanical engineering
Different organizational structures and ordering processes at customers require individual configuration
The solution: GROB4CARE based on OXID eShop
Implemented by the project team of OXID employees, digital agency FDI and the customer – with OXID4SAP by PROCLANE for SAP integration
Personalized customer store
Each customer receives an individual store with their machines, spare parts, watchlists and customer-specific prices. Live queries for material stocks and conditions enable reliable ordering.
Parts catalog with exploded views
Integration of the parts catalog including exploded view drawings and hot-spot function. The right parts for repairs, planned maintenance or overhauls can be quickly and easily identified.
Roles, permissions & approval workflows
Integrated approval workflow for larger organizations, self-administration of buyers, budget and permission management. From the specialist at the machine to the buyer, every person is involved.
SAP integration & OCI connection
OXID4SAP by PROCLANE as a proven complete solution for SAP integration. OCI connection to the customer's ERP system for full control over access and orders.
Results at a glance
Key project facts and figures
Online availability
Identify and order spare parts anytime
Employees worldwide
Globally operating family business
Production plants
Germany, USA, Brazil, China, Italy
Years of experience
Technology and market leader in mechanical engineering
“With the introduction of the online store, we are creating a new sales channel that enables much closer customer relationships and supports us in optimizing our internal processes. Due to the extremely high requirements from product and process complexity, we chose OXID after a selection process. The implementation offers decisive advantages for our customers regarding technical and logistical information and enables an increase in efficiency and quality in procurement.”
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