Case Study: GROB-WERKE – First-Class Service: B2B Spare Parts Shop GROB4CARE
How GROB-WERKE built an exclusive service, maintenance portal and B2B spare parts shop for their customers with OXID eShop and SAP integration
Zusammenfassung
Ein Überblick über die wichtigsten Aspekte dieser Case Study
Ausgangssituation
GROB-WERKE, technology and market leader in mechanical engineering with over 90 years of history, wanted to elevate their B2B customer service with an exclusive digital spare parts shop and maintenance portal.
Herausforderung
Building a personalized B2B platform with SAP integration, parts catalog with exploded view drawings, live queries for stock levels and prices, and individual configurability for diverse customer structures.
Lösung
OXID eShop with SAP integration via OXID4SAP by PROCLANE, personalized customer shop, bill of materials structure, approval workflows, OCI integration and hot-spot function – implemented by the project team with digital agency FDI.
Ergebnis
Exclusive B2B portal GROB4CARE with binding real-time information on availability and pricing, significant time savings and reduction of incorrect orders for delighted customers.
Über unseren Kunden
Branche
Mechanical Engineering & Automotive
Standort
Mindelheim, Germany
Größe
Approx. 6,600 employees, over EUR 1.5 billion in revenue
Unternehmensprofil
GROB-WERKE has been operating as a globally active family business in the development and manufacturing of systems and machine tools for over 90 years. Their customers include the most renowned automobile manufacturers, their suppliers and companies from a wide range of industries. With production plants in Germany, USA, Brazil, China and Italy as well as worldwide service and sales offices, the company is internationally positioned.
Die Herausforderung
With entrepreneurial instinct for the signs of the times, GROB-WERKE decided on GROB4CARE: a service, maintenance portal and B2B spare parts shop, exclusively for GROB customers.
Data structure had to be prepared and supplemented for e-commerce processes
Each customer must see only the products and services relevant to them in the shop
Extremely high requirements from product and process complexity in mechanical engineering
Different organizational structures and ordering processes at customers require individual configuration
The Solution: GROB4CARE Based on OXID eShop
Implemented by the project team of OXID employees, digital agency FDI and the customer – with OXID4SAP by PROCLANE for SAP integration
Personalized Customer Shop
Each customer receives an individual shop with their machines, spare parts, watchlists and customer-specific prices. Live queries for material stocks and conditions enable reliable ordering.
Parts Catalog with Exploded Views
Integration of the parts catalog including exploded view drawings and hot-spot function. The right parts for repairs, planned maintenance or overhauls can be quickly and easily identified.
Roles, Permissions & Approval Workflows
Integrated approval workflow for larger organizations, self-administration of buyers, budget and permission management. From the specialist at the machine to the buyer, every person is involved.
SAP Integration & OCI Connection
OXID4SAP by PROCLANE as a proven complete solution for SAP integration. OCI connection to the customer's ERP system for full control over access and orders.
Ergebnisse auf einen Blick
Die wichtigsten Fakten und Kennzahlen des Projekts
Online Availability
Identify and order spare parts anytime
Employees Worldwide
Globally operating family business
Production Plants
Germany, USA, Brazil, China, Italy
Years of Experience
Technology and market leader in mechanical engineering
„With the introduction of the web shop, we are creating a new sales channel that enables much closer and more intensive customer loyalty and supports us in optimizing our internal processes. Due to the extremely high requirements from product and process complexity, we chose OXID after a selection process. The implementation offers decisive advantages for our customers regarding technical and logistical information and enables an increase in efficiency and quality in procurement."