Sound familiar?
Typical e-commerce challenges that unnecessarily cost time and money.
Problems detected too late
When your customer finds the error before you do, you've already lost – revenue and trust.
Long diagnosis times
Support spends valuable time collecting logs and gathering information – instead of solving the problem directly.
Unnecessarily long downtime
Without the right data, troubleshooting takes longer than necessary. Time your shop is offline.
With Heartbeat you react faster
Less downtime means more revenue and happier customers.
Faster problem resolution
Support has all relevant information immediately. No follow-up questions, no waiting – straight to the solution.
Minimized downtime
The faster a problem is detected and analyzed, the faster your shop is fully operational again.
Happy customers
Short downtimes mean fewer frustrated customers and abandoned orders.
Focus on your core business
Because support has all the relevant information right away when it matters, you can focus on what counts: your business.
What Heartbeat delivers
A support tool developed specifically for the requirements of OXID eShops.
Technical status overview
The technical status of your OXID eShop is captured continuously. Errors and performance drops are immediately available to support as information.
Automatic Alerts
When an incident occurs, support is notified immediately – with all necessary information for rapid analysis.
Central Dashboard
All your shops at a glance. Clear, intuitive and always available.
Individual Configuration
You decide which data is transmitted – from diagnostic data to module-specific logs.
Multi-Shop Management
Running multiple shops? Heartbeat shows you all instances clearly in one dashboard.
GDPR Compliant
Heartbeat meets all GDPR requirements. Your data stays safe in Germany.
How Heartbeat works
Four simple steps to faster response times.
Integration
Heartbeat is integrated into your OXID eShop – quickly and without downtime.
Configuration
You install the module, choose which data to share and send us your token. We add it to the dashboard – done.
Status capture
The technical status of your shop is captured continuously. The dashboard shows the status in real time.
Immediate Analysis
When an incident occurs, support has all the information and can immediately begin resolving it.
Security and Trust
Heartbeat is a product by OXID eSales – developed and hosted in Germany.
Hosted in Germany
Your data stays in Germany. GDPR-compliant and secure.
Over 20 years of experience
OXID eSales has been developing e-commerce solutions for mid-market companies since 2003.
Support from the manufacturer
No external service provider – you work directly with the OXID team.
Dein Ansprechpartner für Heartbeat
Niklas Vierke
Key Account Manager, OXID eSales AG
Du willst wissen, welches Heartbeat-Paket zu deinem Shop passt? Niklas hilft dir bei Einordnung, Leistungsumfang und nächsten Schritten.