E-commerce solutions
Discover what OXID eShop can do for your online business – from simple product presentation to complex B2B portals.
Explore all solutionsSuccess stories
Learn how companies succeed with OXID eShop – from startups to enterprise customers.
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Benefit from our strong partner ecosystem. Find the right implementation partner or become a partner yourself.
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Everything developers need: documentation, code examples, community and support for developing with OXID eShop.
Go to developer portalAbout OXID eSales
Get to know us. For over 20 years we have been developing innovative e-commerce solutions and supporting companies in their digital transformation.
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Phone support
Phone support from OXID experts for urgent technical challenges.
Email support
Structured technical assistance via email with a defined maximum response time.
What sets our support apart
Directly from OXID – personal, knowledgeable, and reliable.
Directly from OXID
You will not end up in a call center. You speak directly with our experts. Our team knows the code – not just the manual.
Long-term support
In addition to regular patches for current versions, we maintain older versions for enterprise customers with corresponding SLAs. So your OXID store keeps running reliably in the long term.
Fast response time
Maximum response time of 8 hours for email inquiries – for fast, qualified assistance during live operations.
Premium support. Simply included.
And the best part:
Starting with the Professional Edition (PE) and Enterprise Edition (EE), our support is already included in the license subscription.
Direct contact with experienced experts – no detours, no add-on packages.