Spot email sending failures
Server migrations, password changes at the email provider or new OXID installations can silently change the email configuration. Without a direct way to test, every configuration change goes unchecked – until someone notices a missing order confirmation. This OPAL adds a simple connection test to the admin area that your team can run themselves.
What this OPAL does for you
1.You check your store's email configuration yourself, directly in the admin area, without a developer and without server access.
2.Both tests use exactly the same configuration as real store emails, so what the test confirms also applies in live operation.
3.Configuration errors become visible before customers notice them through missing order confirmations.
Before / After
Three customers report missing order confirmations, and you don't know whether the problem lies with the store, the server or the customer's mailbox.
You click 'Send test email', immediately see the specific error message and know where to start.
After switching hosts, you place a test order to check email sending: go through checkout, wait for the email to arrive, clean up test data.
You send a test email in two clicks straight from the admin area – no test order, no test data left in the system.
An email complaint comes in, so you call the agency. The first question: 'Have you checked whether it's the store?'
You check for yourself first. If the problem is with the store, you get a specific error message. If it lies elsewhere, you know that too.
Part of the OPAL family
OPALs are building blocks from OXID eSales: a proven foundation that is adapted to your IT landscape and integrated into your store.
Features at a glance
OXID
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Connection check with one click
One click on 'Check' in the store settings confirms within seconds whether the configured mail server is reachable – without sending a single email.
Full email connection check
Enter any recipient address and click send: a real test email takes exactly the same route as every order confirmation, including the configured sender address.
Instant feedback
Green if it works, red with a specific error message if something is wrong.
Based on your real store configuration
Both tests use the same SMTP configuration your live store uses to send email. What the test confirms also holds in live operation.
Diagnosis without server access
Store administrators run the check themselves, directly in the admin area, without a command line or log files.
Who is this OPAL for?
Store owner / e-commerce manager
After a hosting migration or a configuration change, you need to know whether your store is still sending emails.
How it helps
You no longer rely on guesswork. You see for yourself that order confirmations go out – you don't have to wait until someone calls. If something is wrong, you have a specific error message in hand and can decide whether to fix it yourself or pass it on to the right person. The time between a problem occurring and you knowing about it shrinks from days to seconds.
Frequently asked questions
Price
€5/month
OPALs are also available in subscription packages.