Detect dispatch failures
Server migrations, password changes at the email provider or new OXID installations can silently alter the email configuration. Without a direct way to test, every configuration change goes unchecked – until a missing order confirmation is noticed. The OPAL adds a simple connection test to the OXID administration area that the team can run itself.
What the OPAL solves for you
1.You check your shop's dispatch configuration yourself, directly in the administration area, without a developer and without server access.
2.Both tests use exactly the same configuration as real shop emails, so what the test confirms also applies in live operation.
3.Configuration errors become visible before customers notice them through missing order confirmations.
Before / After
Three customers report missing order confirmations; you do not know whether it is the shop, the server or the customer mailbox.
You click 'Send test email', immediately see the specific error message and know where to start.
After the change of host, you place a test order to check dispatch: go through checkout, wait for the mailbox, clean up test data.
You send a test email in two clicks straight from the administration area – without a test order, without system data.
An email complaint comes in, you call the agency. The first question: 'Have you tested whether it is the shop?'
You check yourself first. If it is the shop, you have a specific error message. If it is elsewhere, you know that too.
Part of the OPAL family
OPALs are prebuilt project accelerators from OXID eSales that serve as a solid foundation and need to be adapted to your system landscape.
Features at a glance
OXID
<OPAL/>
Connection check with one click
One click on 'Check' in the shop settings confirms within seconds whether the configured mail server is reachable. Without sending a single email.
Full email connection check
Enter any recipient address, send, and a real test email goes over exactly the same path as every order confirmation, including the configured sender address.
Instant feedback
Green on success, red with a specific error message on problems.
Real shop configuration as the basis
Both tests access the same SMTP configuration that the productive shop dispatch also uses. What the test confirms also holds for live operation.
Diagnosis without server access
Shop administrators run the check themselves, without a command line, without log files, without an external online tool.
Who is this OPAL for?
Shop operator / e-commerce manager
After a hosting migration or a configuration change, the question arises whether shop dispatch still works.
What the OPAL delivers here
You no longer rely on guesswork. You see for yourself that the order confirmations go out; you do not have to wait until someone calls. If something is wrong, you have a specific error message in hand and can decide whether to solve it yourself or pass it on in a targeted way. The time between problem and insight shrinks from days to seconds.
Frequently asked questions
Price
€5/month
OPALs are also available in subscription packages.