OPALEU Warranty Notice
Display guarantee and statutory warranty information clearly in your store – right where customers make their buying decisions.
Preview: guarantee and statutory warranty information visible directly on the product
Two new EU obligations from September 27, 2026
Regulation (EU) 2025/1960 requires every online retailer selling physical goods to buyers in the EU to make two things visible in their online store. This applies regardless of company size and product range. A note in the terms and conditions or in the footer is not enough.
Statutory warranty notice
The harmonized EU notice on the statutory warranty informs buyers of their rights in the event of defects. Before the contract is concluded, it must be shown directly, in color and at a sufficient size. This OPAL shows it on the product page, in the checkout and in the order confirmation email.
GARAN label
If a product carries a commercial durability guarantee from the manufacturer, the official GARAN label must appear on the product page. It shows the manufacturer brand, model and guarantee duration in an EU-wide standardized format.
What this OPAL does for you
1.Both obligations of Regulation (EU) 2025/1960, the statutory warranty notice and the GARAN label, covered in a single OPAL.
2.Uses the official EU templates for the statutory warranty notice and the GARAN label, instead of a custom design.
3.Guarantee data is maintained once per product family. All variants inherit it automatically; exceptions per variant remain possible.
What this OPAL looks like in action
Examples from the product detail page, cart, checkout and the admin area.
Notice and label right on the product
On the product detail page, the buyer sees the statutory warranty button and the GARAN label with the guarantee duration, right next to the price and the add-to-cart button.
The complete GARAN label
One click on the label opens the official EU template with manufacturer brand, model identifier and guarantee duration, including explanatory text in all EU languages.
The statutory warranty notice
The statutory warranty button opens the official EU notice with the buyer's rights and a QR code linking to the European consumer portal.
Visible in the cart, too
The GARAN label is also shown on the line item in the mini cart, so the information stays visible all the way to checkout.
Notice in the checkout
In the order overview, the statutory warranty notice appears directly before the final order button, complemented by the GARAN label on the cart line item.
Control what appears where, all in one place
In the module settings, you turn each display location on or off individually: the statutory warranty notice on the product page, in the checkout, in the email, on category pages and in the header, plus the locations for the GARAN label.
Maintain guarantee data on the product
In the 'Guarantee label' tab on the product, you enter duration, brand and model identifier. The label only appears once all mandatory details are complete.
Additionally: an interface for automated data maintenance. External systems such as product information systems (PIM) can set and query the guarantee data via a secured interface. Write access is protected by a dedicated permission.
Part of the OPAL family
OPALs are building blocks from OXID eSales: a proven foundation that is adapted to your IT landscape and integrated into your store.
Who is this OPAL for?
Store owner / e-commerce manager
From September 27, 2026, the statutory warranty notice and the GARAN label must appear in your store.
How it helps
You get a ready-made foundation that is integrated into your store once. After that, the notice appears automatically, no matter how many products you carry or when you add new ones. You then maintain the guarantee data yourself in the familiar product area, just like descriptions or images. For product families with variants, a single entry is enough; every new variant inherits the details automatically.
Price
€0
with an active software maintenance agreement, subscription or license
€50/month
for everyone else
OPALs are also available in subscription packages.
Let's talk.
We usually get back to you within a few business days with answers about the EU Warranty Notice OPAL and a suggestion for the next step.
Legal notice
This OPAL supports you with the technical implementation of the legal requirements of Regulation (EU) 2025/1960, in particular the statutory warranty notice and the GARAN label. We expressly make no warranty that your store is fully legally compliant or protected against legal claims (such as cease-and-desist letters). Responsibility for legal compliance, correct integration and adherence to all statutory deadlines and requirements lies solely with the store owner. We strongly recommend having the integration reviewed by your legal counsel.