Customers ask about the delivery date.
Clear delivery dates instead of inquiries
Customers want to know when their order will arrive. Without a structured field, requests end up in order comments or with support, and date changes cannot be traced. This OPAL clearly separates the non-binding requested delivery date from the planned delivery date your processes rely on, shows both to the customer and logs every change.
What this OPAL does for you
1.Optionally capture the requested delivery date at checkout.
2.Maintain the planned delivery date in the admin area – with a reason, timestamp and change history.
3.Show customers the requested and planned dates in the store (configurable) and connect third-party systems via the OXAPI.
Before / After
Delivery requests are buried in order comments or arrive by email.
A structured requested delivery date is attached directly to the order and is visible both in the store and in the admin area.
Customers hear nothing about the delivery date after ordering.
The planned delivery date can optionally be shown in the storefront and is sent by email whenever it changes.
Part of the OPAL family
OPALs are building blocks from OXID eSales: a proven foundation that is adapted to your IT landscape and integrated into your store.
Features at a glance
OXID
<OPAL/>
Requested delivery date at checkout
An optional input field with a configurable note – the customer knows that it is a non-binding request.
Input validation
No dates in the past, a configurable booking window, and blocked weekdays and public holidays.
Planned delivery date in the admin area
Maintain, change and remove it separately from the customer request – directly on the order.
Change history
Every change is recorded with a reason, source and timestamp.
Display in the storefront
The requested and planned dates can each be shown or hidden in the order history and on the thank-you page.
Email on date change
Customers are notified automatically when the planned delivery date changes.
Who is this OPAL for?
Store owner / e-commerce manager
Your customers regularly ask about the delivery date, and requests end up scattered across order comments or support tickets.
How it helps
You get a dedicated field for the requested date at checkout – with a note that it is a non-binding request – and a separate planned delivery date for fulfillment. If you want, customers see both dates in the store, and you can notify them of changes to the planned date automatically by email. That reduces inquiries and gives you reliable documentation of delivery dates.
Frequently asked questions
Price
€35/month
OPALs are also available in subscription packages.