Just ask.
Send reminders at the right moment
The right moment for a review is when the customer is holding the product in their hands. That’s why this OPAL sends them an email reminder after a waiting period you define, counted from the order or shipping date – with a direct link to the review form. That way, new reviews come into your store without you having to remember to ask.
What this OPAL does for you
Actively ask for reviews: your store asks automatically after each purchase – with no manual effort.
The request only goes out if the customer has consented at checkout, and the included email text contains an unsubscribe link – no blanket mass mailing.
You control timing, text and audience: you decide the waiting period, email text, salutation and target group yourself.
Part of the OPAL family
OPALs are building blocks from OXID eSales: a proven foundation that is adapted to your IT landscape and integrated into your store.
Features at a glance
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Automatic, days after the purchase
The reminder goes out automatically – a configurable number of days after the order or after shipping. The default is 14 days after the order.
Only with consent – and with an unsubscribe option
At checkout, the customer uses a consent checkbox to decide whether they want to receive a review request – set up as either required or optional. The included email text contains an unsubscribe link that works without logging in; it lets the customer opt out of the reminder for that order.
Define text, salutation and audience yourself
Subject and text are customizable, with placeholders for name, ordered products, order number and review link. You choose a formal or informal salutation, and if you like, the requests go only to newsletter subscribers.
No duplicate emails, no old orders
A sending history per order prevents duplicate reminders, and products that have already been reviewed are skipped. Reminders cover orders placed after this OPAL is activated – no reminders are sent for older orders.
Send manually when needed
The overview list shows all open orders with a button for sending each reminder individually; orders whose reminder has been sent drop off the list automatically. Individual reminders can also be triggered directly from the order view – regardless of the waiting period and automatic sending.
Check before you start
In test mode, the reminders go to a test address instead of your customers – based on real orders. That way you see subject and text exactly as your customers would receive them.
Who is this OPAL for?
Marketing
Your store has a review system, and you want more customers to review the products they bought.
How it helps
Every customer who has consented is reminded at the right time – you don’t have to keep track of individual orders. The reviews that result give new visitors guidance when making their purchase decision.
Frequently asked questions
Price
€15/month
OPALs are also available in subscription packages.