Customers know where their order is. Without asking, without waiting.
Customer loyalty after the purchase
The time after the purchase is often the last active touch with the shop. Giving your customers transparency in this phase – with a visible shipping status in the customer account – strengthens trust exactly when it has the greatest effect. The OPAL brings the full shipment history with timestamps into the customer account, in your language and with your status labels.
What the OPAL solves for you
1.Customers see their shipment status in the customer account – with a complete history and timestamp.
2.You upload tracking codes for many orders as a CSV file instead of entering them one by one.
3.You name every shipping step yourself – in your language, in your tone.
Before / After
A customer asks about her order because she hasn't heard anything for two days.
She opens the customer account, sees the status with a timestamp and is reassured – without having to wait for a reply.
Tracking codes from the warehouse are entered manually into individual orders.
Upload a CSV file, done. With a log for unassigned rows.
The customer account shows "Shipped". What happens after that stays invisible.
You name every step yourself. The customer sees what you want them to see.
Part of the OPAL family
OPALs are prebuilt project accelerators from OXID eSales that serve as a solid foundation and need to be adapted to your system landscape.
Features at a glance
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Tracking hub in the administration area
All shipments at a glance. Nine filters, sorting, full-text search – you find every order instantly.
Shipment status per order
Enter the tracking code, choose the status, add a comment – all in one step, one save.
Status history in the customer account
The customer sees the current status as a badge and expands the full history with a click.
CSV bulk import
Import hundreds of tracking codes at once. The log shows which rows were imported and which were not.
Freely nameable status labels
Create your own labels in your language – multilingual, sortable, right in the administration area.
Automatic shipping date
As soon as a matching status is assigned, the OPAL sets the shipping date. No more manual step.
In short: a central tracking overview in the administration area with nine filters and full-text search. Tracking code, status and comment are saved in one step – also as a CSV bulk import. The shipping date sets itself automatically. Customers see the current status as a badge in the account and expand the full history. Status labels are freely nameable and multilingual. Eight default statuses in German and English are created automatically on activation.
Who is this OPAL for?
Shop operator / e-commerce manager
When, after a promotion week, you notice how many shipping enquiries came in.
Your customers see their shipment status in the customer account – with a complete history and timestamp. You upload tracking codes as a CSV file instead of entering them one by one. You name the status labels yourself, in your language.
Frequently asked questions
Price
€15/month
OPALs are also available in subscription packages.