Customers know where their order is. Without asking, without waiting.
Customer loyalty after the purchase
The time after the purchase is often the last active touchpoint with your store. Giving your customers transparency in this phase – with a visible shipping status in the customer account – strengthens trust exactly when it matters most. This OPAL brings the full shipment history with timestamps into the customer account, in your language and with your status labels.
What this OPAL does for you
1.Customers see their shipment status in the customer account – with a complete history and timestamp.
2.You upload tracking codes for many orders as a CSV file instead of entering them one by one.
3.You name every shipping step yourself – in your language, in your tone.
Before / After
A customer asks about her order because she hasn't heard anything for two days.
She opens the customer account, sees the status with a timestamp and is reassured – without having to wait for a reply.
Tracking codes from the warehouse are entered manually into individual orders.
Upload a CSV file, done. With a log for unassigned rows.
The customer account shows "Shipped". What happens after that stays invisible.
You name every step yourself. The customer sees what you want them to see.
Part of the OPAL family
OPALs are building blocks from OXID eSales: a proven foundation that is adapted to your IT landscape and integrated into your store.
Features at a glance
OXID
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Tracking hub in the admin area
All shipments at a glance. Nine filters, sorting, full-text search – you find every order instantly.
Shipment status per order
Enter the tracking code, choose the status, add a comment – all in one step, one save.
Status history in the customer account
The customer sees the current status as a badge and expands the full history with a click.
CSV bulk import
Import hundreds of tracking codes at once. The log shows which rows were imported and which were not.
Custom status labels
Create your own labels in your language – multilingual, sortable, right in the admin area.
Automatic shipping date
As soon as a matching status is assigned, this OPAL sets the shipping date. No manual step needed.
In short: a central tracking overview in the admin area with nine filters and full-text search. Tracking code, status and comment are saved in one step – also as a CSV bulk import. The shipping date sets itself automatically. Customers see the current status as a badge in the account and expand the full history. Status labels are fully customizable and multilingual. Eight default statuses in German and English are created automatically on activation.
Who is this OPAL for?
Store owner / e-commerce manager
After a promotion week, you notice how many shipping inquiries came in.
Your customers see their shipment status in the customer account – with a complete history and timestamp. You upload tracking codes as a CSV file instead of entering them one by one. You name the status labels yourself, in your language.
Frequently asked questions
Price
€15/month
OPALs are also available in subscription packages.