Personalisation with OXID AI

The IQ booster for your e-commerce

Up to 25% more conversion with AI based online shopping in OXID eShop

powered by econda & findologic

A pop-up banner trying to sell an outdoor jacket that has already been purchased is annoying. As is an email that tries to tempt me into buying a sofa even though I just bought one last year. Now there is a remedy for this unsatisfactory experience that affects us all as customers.

Our goal for your online business: Increase conversion and customer loyalty with personalisation! Thanks to an optimum customer experience! Most importantly, the tangible improvement is that potential customers are not annoyed with irrelevant content. Instead, the right offer at the right time makes browsing a shopping experience.

 

Why is making tailored offers so important?

  • 75% of visitors will leave your shop immediately if they see a product they are not interested in.
  • 48% of prospects cancel a purchase if it is not tailored to their actual needs
  • Personalisation providers report average conversion increases of 25%
  • Because when shopping online, the next seller is only a click away

 

Our customer Loberon relies on OXID AI and was able to achieve significantly more clicks and conversions. Read our whitepaper to learn how you too can achieve more conversions with AI-driven online shopping.

OXID AI - The IQ Booster for your E-Commerce

Download Whitepaper!

What is personalisation?

Satisfaction of individual customer needs

One of the main advantages of brick-and-mortar retailing compared to e-commerce is the individual service provided to the customer by the seller! If you succeed in taking this personal approach in digital trade as well, the shopping experience will be virtually on a par with that of brick-and-mortar retailing. About 50% of online shops use features that have something to do with personalisation in the broadest sense. But only a few use it consistently. Simple recommendations such as “other customers also bought” are not personalisation. They are just statistical evaluations of shop data.

Personalisation should be as individual as possible for each user. Retailers need to use all available customer data, coupled with artificial intelligence, to offer customers what they want now. That’s personalisation!

How does personalisation work?

Tracking

Collect customer data and learn from it

Response

Assessement of positive or negative responses

Identification

Identifying visitors via cookies

Rollout

Serving visitors individually

48% of all users stop shopping if it is not tailored to their actual interests.

Accenture, December 2017

What does the personalisation option in the OXID eShop mean?
An add-on extension that is easy, convenient and fast

The personalisation option is a turnkey solution for personalised content. This solution makes key technologies AI (artificial intelligence) and machine learning accessible to the market, easily and out-of-the-box. Many retailers still feel very apprehensive and have reservations about this subject. It is available for all OXID eShops version 6.1 and newer, and constitutes seamless, best-of-breed integration of the econda personalisation engine into the OXID eShop. Information from the shop, such as product data and user information and behaviour are evaluated via econda and made available in the OXID eShop, GDPR-ready and ePrivacy compliant. It would be hard to find a simpler way of tackling such a complex issue.

These are your benefits

AI-controlled product recommendation

Personalized search in the store

Customised landingpages

12 months attractive introductory price

Seamlessly integrated

Support package and productive workshop

OXID eShop personalisation option: What’s in it for you

 

  • Fast, easy entry into AI-based personalization
  • Personalization can be activated in the standard OXID eShop with a single mouse click
  • No time-consuming technical integration
  • Convenient implementation
  • Comprehensive analysis of the store with one click
  • Everything from a single source: OXID eSales

The following functionalities are included by econda:

  • econda Tag Manager
  • econda Analytics
  • econda Centricity
  • econda Click Monitor
  • econda Cross Sell
  • econda Audience Relationship Platform

The following functionalities are included by findologic:

  • findologic Search & Navigation
  • findologic Shopping Guide
  • findologic Merchandising
  • findologic User Interface
  • findologic 1:1 Personalization

Personalisation: the automatic tailoring of sites and messages to the individuals viewing them so that we can feel that somewhere there's a piece of software that loves us for who we are.

David Weinberger, author