Our service & support

speaks your language

Concentrate on your online turnover

We’ll take care of everything else

OXID Support is there for you when you need it. Get individual service with guaranteed reaction and response times. Flexibly according to the agreement. Straight from the manufacturer! Choose the service portfolio that suits you and your e-commerce platform best. From a standard agreement to service scope for high requirements in the enterprise segment. Which licence agreement suits you? Ask us.

I want to find out more!

Our support offers for your trouble-free e-commerce

For a better sleep at night

OXID Cloud


In the OXID Cloud, our Cloud Support Team will support you proactively. Not only when a problem already exists. New: In case of a problem we are available 24/7.

Ask us what we can do for you!

Enterprise Edition


The lasting success of your e-commerce project is our priority. As an enterprise customer you benefit from the advantages of individual support.

Do you have any questions? Contact us!

Professional Edition


As an operator of a Professional Edition you have the choice between two different software maintenance and support contracts.

Learn more? Write to us!

What makes OXID Support different


You sign a service and support agreement and have access to all future OXID eShop versions. Your online business will stay up to date with regular improvements, new patches, updates and upgrades

Long-term support

In addition to regular patches for the latest versions of our shop systems, we also manage older versions for enterprise customers with the corresponding SLA. This ensures that your online business will run error-free over a long period.

Support account manager

You will have personal contacts to professionally advise you on all technical issues who will regularly initiate working with you.

High availability

High availability, quick reactions and solutions. Self-evident for us. Depending on the service level, we assure contractually agreed response times.

Telephone support

With our software service and support agreements including telephone support, you have a direct line to our help desk. Professional advice at all times.


You get access to our online documentation and will be regularly informed about the further development of the OXID eShop.